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“Understanding & Resolving Conflict” 

During May of 2018, The Joint Training Labor Management Committee provided training on “Understanding & Resolving Conflict.”  
The training was held at Juneau, Fairbanks, Anchorage and via an online Webinar.


Rapid Learning Institute – Online Courses on LearnAlaska

The joint Labor Management Committees for the SU and CEA bargaining units are proud to present 22 Rapid Learning Institute short online courses available now on LearnAlaska for all State Employees. Each online module is approximately five to thirteen minutes in length and comes with supporting materials that you can use individually or as a team. To access the courses just login to LearnAlaska and search for “Rapid” to find all the Rapid Learning Institute courses.

Rapid Learning Institute – Online Courses on LearnAlaska

(Search on the word “rapid” or any of the course names to find the course)
 

 SOA-DOA- DOPLR: Managing Team Conflict (MNTC)

In this 9:52 minute Rapid Learning Institute Quick Take you will learn:

·  Why conflict is a powerful tool that team leaders must use to their advantage

   What’s going on under the surface when disagreements become toxic

   The ACES method of conflict resolution – a straightforward approach that can turn destructive conflict into constructive solutions
 

 SOA-DOA- DOPLR: Employee Engagement: Focus, Capability and Will (ENGE)

In this 8:49 minute Rapid Learning Institute Quick Take you will learn:

   Why managers must be totally accountable for the engagement levels of their

    How to tap the power of Focus, Capability & Will and why one of these three

The number one reason managers fail to achieve high employee engagement teams is challenging for most managers over time
 

 SOA-DOA- DOPLR: Unlocking the Power of Non-Monetary Rewards (PNMR)

In this 11:27 minute Rapid Learning Institute Quick Take you will learn:

     A common mistake that backfires – and what’s most difficult about giving them

·  The one thing you MUST do to make sure your nonmonetary rewards have impact
 

SOA-DOA- DOPLR: Controlling Rumors: Filling the Vacuum (RMRS)

In this 8:58 minute Rapid Learning Institute Quick Take you will learn:

 The role managers play in spreading or defeating rumors

 Why rumors are a symptom of a larger problem

Two critical ingredients that feed the rumor mill and how to address a current rumor

· How to turn rumor mongers into TRUTH mongers

 

SOA-DOA- DOPLR: Handling Excruciatingly Difficult Conversations (DFCN)

 In this 8:41 minute Rapid Learning Institute Quick Take you will learn:

 A template you can apply to many situations including: performance problems, use of foul language, inappropriate physical contact, excessive use of perfume and other scents, personal hygiene, unconscious rude behavior
 

 SOA-DOA- DOPLR: Performance Feedback: The Seek-First- to-Understand Approach (PRFB)

 In this 13:53 minute Rapid Learning Institute Quick Take you will learn:

 The Seek-First- to-Understand method for providing performance feedback

 The #1 goal of performance feedback

 The most frequently overlooked stage in traditional performance appraisal process
 

 SOA-DOA- DOPLR: Empowerment and Accountability: How Much Rope Should You Give Your People (EMPR)

In this 5:31 minute Rapid Learning Institute Quick Take you will learn:

  What behavioral research has to say about deadline-setting and deadline-

 Why people often fail to meet deadlines they set for themselves

 How research applies to issues of employee empowerment and accountability missing

 SOA-DOA- DOPLR: Six Managerial Styles You Need to Lead Effectively (6MGN)

In this 10:01 minute Rapid Learning Institute Quick Take you will learn:

 Why “one-trick- pony” managers have limited value

 Six management styles that great managers master

 How to correctly deploy the right style for the situation

 SOA-DOA- DOPLR: Time Management: Why It’s Not About Time (TMMT)

 In this 7:17 minute Rapid Learning Institute Quick Take you will learn:

 Why employees are perceived as being good, or bad, at managing their time

 The list that matters more than any other

 The #1 enemy of good time management

 SOA-DOA- DOPLR: Leading in a Crisis: How to Maintain Morale and Retain Your People (LDCR)

 In this 7:49 minute Rapid Learning Institute Quick Take you will learn:

  The single most important leadership strategy in a crisis, which will give you

 A key insight into the psychology of employees that will help you motivate

 A managerial roadmap for engaging employees in a time of crisis credibility and retain them

 SOA-DOA- DOPLR: When Your People Resist Change: Turning Objections Into Objectives (CNRL)

 In this 7:39 minute Rapid Learning Institute Quick Take you will learn:

  How to deal with employee objections and win buy-in

 Why efforts to “counter” objections often backfire

 Why an objection is something to be embraced

 A three-step method to disarm resistance instead of escalating it

 SOA-DOA- DOPLR: New Manager Pitfalls: How to Avoid Them and Succeed in a Leadership Role (MGPT)

 In this 10:53 minute Rapid Learning Institute Quick Take you will learn:

  The new manager’s most common mistake

 A key insight to frame your new role and avoid common pitfalls

 The number one thing your bosses want to see

 SOA-DOA- DOPLR: FMLA Certification: What Every Manager Must Know

 In this 8:52 minute Rapid Learning Institute Quick Take you will learn:

 The #1 mistake that will get you sued over employee abuse of FMLA intermittent leave

 The three rules you must know to legally deal with intermittent leave abuse

 How to handle employees who try to game the system

 

SOA-DOA- DOPLR: Performance and the ADA: Evaluating Disabled Employees

 In this 7:26 minute Rapid Learning Institute Quick Take you will learn:

  The most important thing to remember when evaluating employees with disabilities

 What reasonable accommodation is and how it affects the evaluation process

 Three things you DON’T have to do when reviewing workers protected by the ADA

 

SOA-DOA- DOPLR: Disability ‘Association’ Discrimination: What is It? And How to Avoid It (ADAS)

 In this 7:47 minute Rapid Learning Institute Quick Take you will learn:

 How to recognize situations that involve disability “Association” discrimination and how it

  differs from ordinary employee disability

 What you have to do in such situations - and what you don’t have to do

 
SOA-DOA- DOPLR: Drink, Drugs and Disability Discrimination (ADAD)

 In this 7:29 minute Rapid Learning Institute Quick Take you will learn:

 How anti-discrimination law applies to employees with substance abuse problems

 What you can and cannot do in applying performance standards to these employees

 An important insight into handling issues involving employees and substance abuse

 

SOA-DOA- DOPLR: Employees With Mental Health Issues: What Every Supervisor Must Know (MNTI)

 In this 9:13 minutes Rapid Learning Institute Quick Take you will learn:

  The first mistake many managers make when confronted with a mental health issue

 Three key points to remember when dealing with potential mental health issues

 How to handle certain special situations that may arise involving these issues

 SOA-DOA- DOPLR: Coaching: Framing Corrective Feedback in a Positive Way

 In this 4:47 minute Rapid Learning Institute Quick Take you will learn:

 How a coach can frame corrective feedback in a positive way

 Why that doesn’t mean sugarcoating bad news or pulling your punches

 Why this approach is far more likely to result in behavior change than traditional ways of delivering corrective feedback.

 SOA-DOA- DOPLR: Coaching: How to Help Employees Bounce Back After Failure (BNCE)

 In this 5:50 minute Rapid Learning Institute Quick Take you will learn:

  What works to help employees recover from failure – and what doesn’t work

 How you can encourage people to forgive themselves for failing -- while still holding them accountable

 A three-step model you can apply to help people bounce back.

 SOA-DOA- DOPLR: Managing Workplace Stress: How to Stay Productive Under Pressure (MGST)

 In this 5:05 minute Rapid Learning Institute Quick Take you will learn:

  The results of a study on people working in one of the most high-stress workplaces you could imagine,

 How a series of short, simple exercises resulted in a surprising boost in productivity and kept stress at bay.

 SOA-DOA- DOPLR: Compliant Investigations: Compliance Training for Managers and Supervisors (INVT)

 Many managers have never been trained on how to conduct an investigation properly -- and they're  unaware of the common traps that can turn a poorly conducted investigation into a legal nightmare.

 In this 55:29 minute Rapid Learning Institute program you will learn:

  The steps involved in complaint investigations

 What to do when a complaint surfaces

 How to handle it properly from the get-go

 NOTE: This Compliance program has been reviewed by an employment-law attorney. However, the publisher is not engaged in rendering legal advice or services. If such professional services are required, we recommend subscribers retain them.

 SOA-DOA- DOPLR: FMLA: Compliance Training for Managers and Supervisors

 The FMLA tops the list of frustrating challenges for managers. The law is complex, confusing and easily abused by dishonest workers who want to “game the system.” To make matters worse, the price of mishandling an FMLA situation is high. To keep your organization out of legal trouble, your managers and supervisors must understand the rules and know what to say and do when faced with an FMLA request.

 In this 42:42 minutes Rapid Learning Institute program you will learn:

  The 2009 FMLA revisions

 Guidance on how to deal confidently with FMLA without burying you in confusing legalese

 NOTE: This Compliance program has been reviewed by an employment-law attorney. However, the publisher is not engaged in rendering legal advice or services. If such professional services are required, we recommend subscribers retain them.


   
  
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